Privacy Policy

Last updated: 22 July 2026

R.A.M Drains Ltd, trading as RAM Drainage Solutions, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our drainage services.

1. Who We Are

The data controller responsible for your personal information is:

R.A.M Drains Ltd trading as RAM Drainage Solutions
Company number: 16230894
Registered address: The Mill House, 7 Carbery Lane, Bournemouth, BH6 3QG
Telephone: 0333 577 3020

You can also contact us using the contact form available on this website.

2. Information We Collect

The personal information we collect depends on how you interact with us.

Information you provide to us

This may include:

• Your name
• Email address
• Telephone number
• Home, business or service address
• Details about the drainage service you require
• Information included in an enquiry or contact form
• Appointment and access information
• Quotations, invoices and payment information
• Communications between you and our team
• Feedback or reviews you provide
• Information required to handle a complaint, warranty issue or dispute

When carrying out drainage work, CCTV surveys or inspections, we may also collect photographs, videos, survey recordings, reports and notes relating to the drainage system and property.

Where payments are processed using a third-party payment provider, we do not normally receive or store your complete payment card details.

Information collected automatically

When you use our website, we may collect technical information such as:

• Your IP address
• Browser and device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or search engine
• General geographical location
• Cookie preferences
• Website interaction and performance information

This information may be collected using cookies and similar technologies.

We do not intentionally collect sensitive or special category personal information through our website. Please avoid including this type of information in an enquiry unless it is necessary for us to assist you.

3. How We Collect Personal Information

We may collect personal information:

• When you submit a website enquiry
• When you call, email or message us
• When you request a quotation
• When you arrange or receive a drainage service
• When you make a payment
• When you provide feedback or leave a review
• Through cookies and website analytics
• From landlords, letting agents, property managers or another person arranging work on your behalf
• From referral websites, directories and service platforms through which you contact us
• From publicly available sources where appropriate and lawful

If another person provides your information to us, they should ensure they have permission to do so.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Assess your drainage requirements
• Provide quotations and estimates
• Arrange appointments and engineer visits
• Provide drainage services
• Produce CCTV survey reports and recommendations
• Communicate with you about planned or completed work
• Process payments and issue invoices
• Maintain financial and business records
• Manage warranties, complaints and disputes
• Improve our website and services
• Monitor website performance and security
• Prevent fraud, misuse or unlawful activity
• Meet our legal and regulatory obligations
• Send marketing communications where you have agreed to receive them or where the law otherwise permits us to do so

We will not use your personal information for purposes that are incompatible with those described in this policy unless we are legally permitted or required to do so.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information when it is necessary to:

• Provide a quotation at your request
• Arrange an appointment
• Provide drainage services
• Take payment
• Communicate with you about our agreement
• Manage warranties or aftercare

Legal obligation

We may process information where necessary to comply with legal requirements, including accounting, taxation, insurance and regulatory obligations.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not unfairly override your rights.

Our legitimate interests may include:

• Responding to business enquiries
• Managing our customer relationships
• Keeping appropriate records of work completed
• Improving our services
• Protecting our business and website
• Preventing fraud and misuse
• Establishing, exercising or defending legal claims

Consent

We may rely on your consent for:

• Non-essential website cookies
• Certain analytics or advertising technologies
• Marketing communications where consent is required

You can withdraw your consent at any time. Withdrawing consent will not affect processing that took place before it was withdrawn.

6. Marketing Communications

We may occasionally contact existing customers about relevant services where this is permitted by law and where we believe the information may be useful.

Where consent is required, we will only send marketing communications after obtaining your consent.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option included in the communication
• Contacting us directly
• Asking a member of our team to update your preferences

We will not sell your personal information to third parties for their own marketing purposes.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that help websites function, remember preferences and understand how visitors use the site.

The types of cookies used on our website may include:

Strictly necessary cookies

These are required for the website to operate correctly and cannot usually be disabled through our cookie settings.

Preference cookies

These remember choices you make, such as your cookie preferences.

Statistics and analytics cookies

These help us understand how visitors use the website, which pages are visited and whether the website is working effectively.

Marketing cookies

These may be used to measure advertising performance, understand visitor interests or provide more relevant advertising.

Non-essential cookies will only be used where you have provided the required consent.

You can accept, reject or manage cookies using the consent controls displayed on the website. You can also change your browser settings to block or delete cookies, although doing so may affect some website features.

8. Who We Share Information With

We may share personal information with trusted third parties where it is necessary to operate our business or provide our services.

These parties may include:

• Our employees, engineers and authorised subcontractors
• Website hosting, maintenance and IT service providers
• Email, telephone and communication providers
• Accounting, invoicing and payment providers
• Professional advisers, including accountants, insurers and legal advisers
• Analytics and website performance providers
• Customer review and reputation platforms
• Landlords, letting agents, property managers or commercial clients who have arranged the work
• Government departments, regulators, courts, law enforcement agencies or other authorities where required by law
• A purchaser, investor or adviser involved in a potential sale, transfer or restructuring of our business

Third-party service providers are only permitted to use personal information for the purpose of providing their services to us or as otherwise allowed by law.

We do not sell or rent personal information.

9. Third-Party Services and External Links

Our website may include content, links or integrations provided by third parties, such as review platforms, maps or social media services.

These third parties may collect information when you interact with their content. Their handling of personal information is governed by their own privacy policies, and we are not responsible for the privacy practices of external websites.

We recommend reviewing the privacy information provided by any third-party website or service you use.

10. International Data Transfers

Some service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place. These may include:

• Transferring information to a country recognised as providing an adequate level of protection
• Using approved contractual safeguards
• Applying the UK International Data Transfer Agreement or an approved UK addendum
• Using another transfer mechanism permitted by data protection law

You can contact us for further information about safeguards used for international transfers.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods are:

• Enquiries that do not result in work may be retained for up to 24 months after the last communication
• Quotations, customer records, invoices and payment information may be retained for up to six years after the end of the relevant transaction or customer relationship
• Job records, photographs, CCTV drain survey footage and reports may normally be retained for up to six years after the work is completed
• Information connected with a warranty, complaint, dispute or legal claim may be retained for longer where necessary
• Marketing information may be retained until you unsubscribe, withdraw consent or we determine it is no longer required
• Cookie and analytics information is retained in accordance with our cookie settings and the retention controls of the relevant service provider

We may securely delete or anonymise information when it is no longer required.

12. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal information is limited to people who reasonably need it to perform their duties.

Although we take appropriate steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where we rely on consent
• Object to the use of your information for direct marketing
• Complain about how we use your personal information

These rights are not always absolute, and exemptions may apply in certain circumstances.

We may need to confirm your identity before responding to a request. We will normally respond within one month, although additional time may be permitted where a request is particularly complex.

You will not normally be charged for exercising your rights. However, a reasonable fee may be charged or a request may be refused where it is manifestly unfounded or excessive.

14. Complaints

Please contact us first if you have concerns about how we use your personal information. We will take your concerns seriously and try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority responsible for data protection.

15. Children’s Information

Our website and drainage services are not directed at children, and we do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations or the way we use personal information.

The latest version will be published on this website with the updated date shown at the top of the policy.

17. Contact Us

For questions about this Privacy Policy, the personal information we hold or your data protection rights, please contact:

R.A.M Drains Ltd trading as RAM Drainage Solutions
The Mill House
7 Carbery Lane
Bournemouth
BH6 3QG

Telephone: 0333 577 3020

You can also contact us using the contact form available on this website.